The Basics

Something isn’t working for me, how do I get support?

I have a request for a new feature or functionality, what do I do?

How can I collaborate with others on tour creation?

What are roles?

What are contract items?

How long does it take before the payments I make leave my account?

How long does it take before payments made to me reach my account?

What do I do if payments are not reaching me, although I’ve waited the time described above?

Can I add invoices or proof of expenses to my payment requests?

Someone requested a payment from me, but I don’t agree with it. What should I do?

I have requested a payment from someone, but I just remembered I need to make changes. Can I do that?

I have approved a payment, but I need to recall it because I made a mistake. What now?

Is there a limit on the amount of transactions I can request or pay?

How do the ‘payment terms’ work?

I use a different entity (company) to book incomes from my band in different countries; how do I make this happen on The Pack?

Why am I being referred to something called ‘Stripe’ during the setup of my profile?

Why do I need to fill out all those fields on Stripe?

I have a problem with verification of my Stripe account, now what?