Privacy Policy
Last update: July 10, 2023
PRIVACY POLICY OF THE WEBSITE "www.partofthepack.com”.
This Privacy Policy regulates the processing of personal data that you as a client, user, candidate or potential client share with us through our Website, Mobile Application and our social profiles.
CONTROLLER OF THE DATA PROCESSING
Company name
The Pack BV (hereinafter referred to as "The Pack")
Mailing address
Ottergemsesteenweg-Zuid, 808 bus 172, 9000, Gent, Belgium, 
Contact telephone number
N/A
Data Protection Email
helpdesk@partofthepack.com

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"), we take appropriate technical and organizational measures to protect personal data from any accidental or unlawful destruction, loss or alteration, from any unauthorized use, communication and access and all other unlawful forms of processing and/or misuse.
2. PURPOSES OF THE PROCESSING
Your personal data will be processed for the following purposes:
Creation and securing of The Pack accounts.


Identify users in our system.


Customer relationship. Manage your relationship as a customer to ensure proper management of our business relationship with you (responding to queries and requests regarding the products and services we offer) and ensure proper accounting, tax and administrative management arising from the contractual relationship between both parties.


Online store purchases and sales (via the The Pack website or app). Manage purchase and sales orders through the The Pack online store on the The Pack website and the The Pack app and contact you regarding purchases and sales.


Investigate and analyze conduct that may violate our terms of service.


Detect, prevent and address fraud, breaches of our terms or policies, and/or any other activity that may be illegal or result in negative consequences.


Analysis and internal studies. Use your personal data to improve the products and services we offer through the performance of analysis and internal studies, reports and statistics that allow us to carry out an adaptation of the activity and commercial information of The Pack.


Sending satisfaction surveys. We may send you quality surveys about the products and services we offer.


Sending commercial communications. Send you commercial communications by electronic means according to your activity and habits. In each of the commercial communications you will find a mechanism to show your opposition to receiving them.


Customer service or contact with The Pack. When you contact us (even if you are not a The Pack customer) through our Customer Service or through the means of contact enabled for this purpose and provide us with your data, we process them to manage a request, return or complaint, as well as to answer any queries you may have.


Social networks. We may process your data when you interact with and make use of our social profiles in accordance with the provisions of this privacy policy.


Contest, sweepstakes and/or activity, physical or virtual event organized by The Pack. In this case we may process your data to confirm your attendance, send you a reminder of the day and time, contact you in case you are the winner of a contest or sweepstakes.


Recording and image capture. Record and capture your image, name and / or voice and use the images in which you appear recorded or photographed, on the occasion of meetings and other activities that take place, as well as for editing and editing in order to be published and displayed through internal and external communication channels owned by The Pack. In this case, The Pack will provide you with the corresponding authorization for the use of image rights (name, voice and image).



Selection processes: work with us. Manage the different open and/or future selection processes by the companies related to The Pack.


3. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA


The legal bases on which we process your data for the purposes indicated are as follows:
PURPOSES
LEGAL BASIS
Creating and securing The Pack accounts
The legal basis for the processing is the performance of the contract binding us and our legitimate interest in managing the service and its security.
Identify users in our system
The legal basis for the processing is the performance of the contract that binds us, the fulfillment of legal obligations that may apply to us and our legitimate interest in managing the service and ensuring its security.
Customer relationship
The legal basis for the processing is the performance of the contract binding us.
Purchases or Payments on the platform
The legal basis for the processing is the execution of the contract that binds us at the time you purchase a product or service through the online store. In the event that you ask us for a quote or we need certain information prior to purchase or contract we will process your data on the basis of a prior pre-contractual relationship.
Investigate and analyze conduct that may violate our terms of service.
The legal basis for the processing is our legitimate interest in managing the service.
Detect, prevent and address fraud, breaches of our terms and conditions or policies, and/or any other activity that may be illegal or result in adverse consequences
The legal basis for the processing is the fulfillment of legal obligations that may apply to us and our legitimate interest in managing the service.
Internal analysis and studies
We process your data based on our legitimate interest.
Sending satisfaction surveys
We process your data based on our legitimate interest.
Sending commercial communications
The legal basis for the processing of your data is your express consent and our legitimate interest in those cases where there is a relationship with The Pack and where the information we send you is related to the products and services you have purchased or contracted.
The Pack Customer Service
The legal basis for the processing is the pre-contractual relationship established with The Pack, the execution of the contract that binds us in the case of being a customer of The Pack and compliance with legal obligations that may correspond to us depending on the query you make or the question you ask us, as well as the legitimate interest to provide the customer service you have requested.
Social networks
The legal basis for the processing of this data is the contractual relationship or the fulfillment of legal obligations in case you are already a customer of The Pack and the legitimate interest of The Pack.
Contest, sweepstakes and/or activity, physical or virtual event organized by The Pack
We process the data you provide to us on the occasion of your participation in contests, sweepstakes and/or activity or event organized by us on the basis of the contractual relationship that binds us as a customer of The Pack or on the basis of the specific legal conditions that may apply.
Image recording and capture
We will process your name, image and voice that we may obtain through the recording and capturing of images on the basis of your express consent.
Recruitment processes: work with us
The data are processed on the basis of the pre-contractual relationship and your express consent that you provide us with when you participate in a recruitment process.

4. CATEGORIES AND TYPES OF PERSONAL DATA
The categories and types of data we will need from you are classified into identification and business contact data and billing and payment data.
Within each of these categories of data are the following types of data that we will request or that you will provide to us at some point in our relationship:
Identification and contact information: Name and surname, e-mail address.
Business information: Name of your business(es), business type, business description
Billing and payment information. Billing address, current account number and bank details and/or data necessary to make and complete an invoice.
Payment or card data is not retained or collected in our systems, but is sent directly through the payment gateway to the payment service provider.
Please ensure that the information you provide is accurate, true and up to date. In the event that the information you provide is false, incomplete, inaccurate or not up to date, The Pack reserves the right to terminate the contracted services or any other contract that may have been signed, among others, as well as any other actions that may assist The Pack.
PERSONAL DATA OF THIRD PARTIES
We do not knowingly process data of third parties. In the event that you provide us with data of third parties, we will process the data because you represent and warrant that you have informed these third parties and forwarded this privacy policy to them in accordance with Article 14 of the GDPR. In such a case, you will also provide The Pack with relevant information and documentation in this regard.
RECIPIENTS OF THE DATA.
In order to provide you with our services and offer you our products, it is necessary for us to allow access to your personal data to third party partners, operators or service providers of The Pack. These partners, operators or service providers of The Pack may only process your personal data in order to provide the corresponding products and services. Therefore, they may not use it for their own purposes or pass it on to third parties. Where necessary, the following categories of third parties may become aware of your data:
Payment and IT providers.
E-mail processors.
Companies that support our online customer services.
Printing service providers.
Companies that manage The Pack's website, app and social profiles.
Companies that provide marketing and advertising services.
Other companies that provide services to The Pack and need access to the data in order to provide the specific service.
We may also be required by law to disclose your information to public entities, authorities or agencies. If that is the case, we only disclose what is strictly necessary.
Likewise, your personal data may be processed and communicated to the various parties involved and their service providers in the context of preparatory and review actions and acts prior to commercial transactions of any nature, such as and/or substitution in the activity, including but not limited to merger, spin-off, global transfer of assets and liabilities, contribution or transfer of business or branch of business activity, or any business and/or corporate restructuring operation of analogous nature, foreseen in the commercial regulations; as well as within the framework of the aforementioned commercial operations.
We will not transfer your data to third parties for commercial purposes, we will send you commercial information about our products and services and about products and services of third parties with whom we have collaboration agreements. We may offer you discounts and advantages with companies with which The Pack has reached commercial agreements, but we will not transfer them your data, we will only send you information about their products or services.
INTERNATIONAL DATA TRANSFERS
Some of the suppliers or service providers and entities related to The Pack may be located inside and outside the European Economic Area. Internally, we have signed the corresponding agreements that allow the access and processing of data by the different entities always in accordance with the purposes foreseen for this purpose and adopting the appropriate legal measures. In the event that international data transfers are carried out, The Pack adopts the relevant legal measures such as the subscription of the corresponding standard contractual clauses.
STORAGE PERIODS
As a general rule, the data provided will be retained for the time necessary to carry out the purpose for which it was collected and to ensure compliance with the various legal obligations applicable to The Pack. In determining the appropriate retention period for personal data, The Pack will apply its applicable data retention policy and will take into account the amount, nature and sensitivity of the data; the purposes for which the personal data is processed; and finally, any applicable legal, regulatory or other requirements. The applicable time periods range from one year for data that we collect in recruitment processes, provided that you authorize us to retain it, to a maximum of ten (10) years to the extent that this data is linked to your status as a customer or that you have a relationship with The Pack.
However, it may happen that we keep them for periods of time other than those indicated in order to safeguard and/or defend our rights and interests or in compliance with any legal provision.
RIGHTS
You may, under the terms established in the regulations on data protection in force at any time, and in accordance with the regulations, revoke at any time the authorization granted for the processing and transfer of personal data, as well as exercise the rights of access, rectification, deletion, opposition, the right to request the limitation of the processing of personal data, the right to portability and the right to file a complaint with the Belgian Data Protection Authority. To do so, you can contact The Pack by e-mail to helpdesk@partofthepack.com or postal address Ottergemsesteenweg-Zuid, 808 bus 172, 9000, Gent, Belgium.
MODIFICATION OF THE PRIVACY POLICY
The Pack is committed to complying with the fundamental principles of privacy and data protection. Therefore, we regularly review our privacy policy to ensure that it is up to date and complies with data protection principles at all times. This privacy policy may be subject to changes when necessary to comply with the latest developments and to comply at all times with current regulations. Any future changes to our privacy policy will be made available to you, posted on this page and, where appropriate, notified to you by email.
© The Pack. Reproduction in whole or in part is prohibited. All rights reserved.

Terms and Conditions
Last update: July 2023
LEGAL NOTICE
TERMS OF USE OF THE "www.partofthepack.com" WEBSITE AND THE The Pack APP
CORPORATE INFORMATION
The Pack bv. (hereinafter, "The Pack") with tax identification number BE0776748581, with registered office at Ottergemsesteenweg-Zuid, 808 bus 172, 9000, Gent, Belgium, email helpdesk@partofthepack.com, company registered in the Belgian registry (“Kruispuntbank voor Ondernemingen) under number 0776748581; is the owner of the Website hosted under the domain name www.partofthepack.com and the App linked to the Website owned by The Pack (hereinafter, the "Website" and the "App").
TERMS AND CONDITIONS OF USE
These Terms of Use govern the access and use of the Website hosted under the domain name www.partofthepack.com and the The Pack App. Access to or use of the Website and the App implies acceptance by the User of these Terms of Use.
However, The Pack may establish specific conditions for the contracting or use of certain services or products offered through the Website and the App.
NON-PERMITTED USES
As a User of the Website and the App, we inform you that it is PROHIBITED and, therefore, its consequences shall be your sole responsibility, to access or use the Website and the App for illegal or unauthorized purposes, with or without economic purpose. Specifically, without the following list being absolute, it is prohibited:
Use the Website and App in an unlawful manner, or in any other manner that could damage, overburden, or impair the Website and App.
Introduce computer viruses, defective files, or host, store, distribute or share any other material or computer programs that may cause damage or alterations to the contents, programs or systems of the Website and the App.
Use or resell for unauthorized commercial purposes the contents included in the Website and the App without prior authorization from The Pack.
The Pack shall be entitled to take the necessary measures in case of breach of the provisions of this clause, either at its sole discretion, or at the request of the third party concerned or the competent authority. The adoption of such measures shall not entitle to any compensation.
RESPONSIBILITIES
The User is entirely responsible for the access and correct use of the Website and the App subject to the laws in force in Belgium, as well as the principles of good faith, morality and public order, and with the commitment to diligently observe any instructions that, in relation to such use and access, may be provided by The Pack in accordance with the provisions of these Terms of Use.
The User is obliged to make reasonable use of the Website and the App and its contents, according to the possibilities and purposes for which it is intended.
The User is solely responsible for the information, opinions, allusions or content of any kind that may be communicated through the Website and the App.
PERSONAL DATA PROTECTION AND COOKIES
The collection and processing of personal data provided by the User as well as the exercise of the User's rights over such data shall be governed by the Privacy Policy and the Cookies Policy of the Website and the App.
EXEMPTION FROM LIABILITY


For content provided by Users

 If any of the contents, files, information, advertising, opinions, concepts and images hosted on the Website and the App are contrary to the law, morality, good faith and public order or contain any type of computer virus or similar software routine, they will be removed.

 The Pack is not responsible for content, files, information, advertisements, opinions, concepts and images that do not depend on the Website and the App, nor are they managed by The Pack.

 The Pack shall not assume any liability, whether direct or indirect, arising from the misuse of the Website and the App or its contents by the User, who assumes, in any case, under its sole responsibility, the consequences, damages or actions that may arise from their access or use of the Website and the App or the contents hosted, as well as their reproduction or communication.


b. For the content provided to Users through the Website and the App.

 In any case, The Pack is not responsible for the contents, files, information, advertising, opinions, concepts and images that do not depend on the Website and the App, nor are managed by The Pack.

 The Pack is not responsible for the misuse of the contents of the Website and the App, being the sole responsibility of the person who accesses or uses them.

 c. For content hosted on pages accessible from the Website and the App.

 The Pack is not responsible for any of the content, files, information, advertising, opinions, concepts and images that are issued, published or distributed directly or indirectly through any interconnected website accessed through the Website and the App via links, or any of the services that link or relate to this interconnected Site.

 d. For the operation of the Web Site and the App.

 The Pack provides its services and contents on a continuous basis using all the technical means at its disposal to provide such services and contents in a satisfactory manner.

 The Pack may, when it deems appropriate, make corrections, improvements or modifications to the information contained in the Website and the App, in the services, or in the contents without giving rise to any claim or compensation, or implying recognition of any liability whatsoever.

 The Pack is not liable for damages of any kind that may arise from the availability and technical continuity of the operation of the Website and the App. In any case, The Pack will take all necessary actions to restore its services in case of technical failure.


INTELLECTUAL AND INDUSTRIAL PROPERTY


The Pack is the owner or has license or authorization of all industrial and intellectual property rights on the Website and the App. All contents of the Website and the App are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public records.
Any form of reproduction, distribution, public communication, transformation and, in general, any act of exploitation of all or part of the contents (e.g. images, texts, designs, indexes, forms, etc.) that make up the Website and the App, as well as the databases and software necessary for the visualization or operation thereof, is prohibited without the express prior written authorization of The Pack. Any use not previously authorized shall be considered a serious breach of intellectual or industrial property rights.
The User may not, under any circumstances, exploit or use commercially, directly or indirectly, in whole or in part, any of the content (images, text, designs, indexes, forms, etc.) that make up the Website and the App without the prior written authorization of The Pack.
All contents, without exclusion and without limitation, that are part of this Website and the App, i.e. information, data, texts, logos, trademarks, icons, images, design and image of the Website and the App (external appearance or "look and feel"), video files, audio files, databases, software applications, are the property of The Pack or are authorized or exploited under license from third party holders of intellectual and/or industrial property rights of the aforementioned contents. These are protected by the intellectual and industrial property laws in force.
All The Pack trademarks and logos referenced on the Website and in the App are trademarks or registered trademarks of The Pack.
To make any comments regarding possible breaches of the aforementioned intellectual or industrial property rights, as well as on any of the contents of the Website and the App, you can do so via email helpdesk@partofthepack.com
CHANGES AND MODIFICATIONS OF CONDITIONS
The Pack may, at any time, modify these conditions or introduce new conditions of use, by simply communicating them through the Website and the App.
APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by the Belgian common law. Any dispute shall be subject to the non-exclusive jurisdiction of the Belgian courts and tribunals. In the event that the User is a consumer, the consumer legislation in force will be applicable, which will determine the jurisdiction that should know the relationship between The Pack and the User of the Website and the App.
© The Pack. Reproduction in whole or in part is prohibited. All rights reserved.