The core concepts that are useful to understand in order to use The Pack efficiently
What is The Pack again?
What is The Pack Tour?
What is The Pack Pay?
What is the difference between a User, a Band or Brand and an Organization?
How much does it cost to use The Pack?
Is The Pack a tour management software platform like for example Mastertour?
Some avenues for you to get support from us
Something isn’t working for me, how do I get support?
I have a request for a new feature or functionality, what do I do?
The Pack Tour
Specific questions about The Pack Tour
How can I collaborate with others on tour creation?
What are roles?
What are day types?
What are contract items?
What does it mean to pin or exclude days in a contract item?
The Pack Pay
Specific questions about The Pack Pay
How long does it take before the payments I make leave my account?
How long does it take before payments made to me reach my account?
What do I do if payments are not reaching me, although I’ve waited the time described above?
Can I add invoices or proof of expenses to my payment requests?
Someone requested a payment from me, but I don’t agree with it. What should I do?
I have requested a payment from someone, but I just remembered I need to make changes. Can I do that?
I have approved a payment, but I need to recall it because I made a mistake. What now?
Is there a limit on the amount of transactions I can request or pay?
How do the ‘payment terms’ work?
I use a different entity (company) to book incomes from my band in different countries; how do I make this happen on The Pack?
A couple of words about our payment partner Stripe
Why am I being referred to something called ‘Stripe’ during the setup of my profile?
Why do I need to fill out all those fields on Stripe?
I have a problem with verification of my Stripe account, now what?
About The Pack
Some background information about The Pack
Where is The Pack from?
Why did you start a tour budgeting software platform?
Didn’t find what you were looking for?
Please let us know by using the chat or by sending an email to firstname.lastname@example.org.